Privacy Policy
This Privacy Policy explains how BIGG Agency ("we", "us") collects and uses personal data.
We are the data controller. Contact: hello@bigg.gr
1. What we collect
1.1 Website visitors
Essential cookies - language preferences and consent choices.
Analytics cookies (Google Analytics) - used to understand how visitors interact with the site. Enabled only with consent.
Advertising cookies (e.g. Google Ads, Meta Pixel) - used to measure campaign performance and display relevant ads. Enabled only with consent.
1.2 Account users
When you create an account, we collect:
- Name and email
- Password (securely hashed)
- Business information
- Menu content you upload
- Billing information (processed by a third-party provider)
1.3 Restaurant guests
If a user scans a menu, no personal data is collected unless they voluntarily join the loyalty system.
If they do, we may collect:
- Email or social login identifier
- Loyalty activity
2. Why we collect data
- To provide and operate the service
- To manage accounts and billing
- To improve the website using analytics
- To measure advertising performance (with consent)
- To communicate important updates
3. Cookies & tracking
We use cookies for functionality, analytics, and advertising.
Non-essential cookies are disabled by default and activated only with user consent.
Users can change preferences anytime via cookie settings.
4. Data sharing
We do not sell personal data.
We may share data with:
- Analytics providers (Google)
- Advertising partners (Google, Meta)
- Payment providers
- Hosting providers (EU-based)
- Authorities when required by law
5. Data processing roles
For customer-facing features (menus, loyalty), we may act as a data processor on behalf of the restaurant owner.
6. Data retention
- Account data: kept while active, deleted within 30 days of cancellation
- Analytics data: up to 14 months
- Support communication: up to 2 years
- Billing data: retained as required by law
7. User rights
Users have the right to access, correct, delete, or restrict their data and withdraw consent at any time.
Requests can be made at hello@bigg.gr
8. Security
We implement appropriate technical measures to protect data, including encryption and access controls.
9. Changes
We may update this policy. Continued use indicates acceptance.